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The paperwork.

Updated: 27 October 2026

Preownedbullion Limited (company number 15861411), trading as Bullionex. Registered in England and Wales. Registered office: 115 Merton Road, London SW19 1ED. Office for visits (not the registered office): 34–35 Hatton Garden, London EC1N 8DX, by arrangement only (please call 020 4569 2010 first). VAT number GB 502 6610 30. ICO registration ZC271900. Email hello@bullionex.co.uk. Phone 020 4569 2010.

What we do: we buy gold and silver from UK residents by post and, by arrangement only, at our Hatton Garden office, paying by instant bank transfer, and we sell investment gold and pre-owned gold, silver, platinum and palladium items online (we buy only gold and silver) (card up to £5,000 per order and per day; bank transfer above). We never pay or accept cash. An identity check is required before any trade.

Check your identity

We check everyone before they can accept an offer, buy from us or be paid. This keeps stolen gold, fraud and money laundering out. It takes about two minutes. You'll need photo ID (passport, driving licence or ID card), a recent proof of address, and your phone or webcam for a short selfie. Please also confirm you are 18 or over and live in the UK.

The check is run for us by Sumsub, our identity-verification provider. Sumsub also uses some of this data for its own purposes (see below). The face match uses biometric data, so we ask for your explicit consent. If you prefer, call us and we will check your ID in person instead.

If a check doesn't pass, a member of our staff reviews it before we decide anything. You can ask us to explain, give us your side, or ask for a person to look again. See our Privacy notice, section 4.

I have read Sumsub's Notice. I understand that Sumsub also uses my data, including biometric data, for its own purposes as an independent controller, including fraud detection across its clients and developing its services (including AI model training) for up to 5 years. Read Sumsub's Notice · Read our privacy notice, section 4.3